Orders placed should be received within 3-6 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays).

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 6 business days of receiving your shipping confirmation email, please contact us at info@corepac.co.za with your name and order number, and we will look into it for you.

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition. In the event that your order arrives damaged in any way, please email us as soon as possible at info@corepac.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Upon receiving your order, please inspect it for any missing items. If any part of your order is missing, please inform us within 5 business days of receipt so we can find a solution for you. To assist with this process, we may ask for pictures of the delivered parcel.

If you have any further questions, please do not hesitate to contact us at info@corepac.co.za